Transforming fragmented defect management into seamless issue resolution for property developers and new-build homeowners.

A side project

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Summary

I noticed an issue with how new homeowners address problems in their houses, so in my free time, I decided to design a solution.

This all started with the question, 'How might we speed up and simplify the process of fixing issues for the homeowner.'

Or from a business point of view, 'How might we reduce admin time spent on collecting, communicating and organising repairs in newly built homes and getting the problems fixed for our customers?'

Here, you'll find blog posts detailing the thought process and visuals on making this issue more manageable for property developers, new homeowners, and the tradespeople who resolve these problems.

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An idea — A better way to manage and get issues in newly built homes fixed.

The back story I was at my friend’s place, a lovely new-build home. They were excitedly giving me a tour, showing me all the boxes they’ve yet to unpack, and talking about the highs …
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A home owners journey to reporting snags

After conducting research online, understanding how new homeowners deal with snags and the time and effort it takes to book a tradesperson, I thought it would be best to map out the current process. …

Chris Steel | Senior Product Designer