Here, you'll find blog posts detailing the thought process and visuals on making this issue more manageable for property developers, new homeowners, and the tradespeople who resolve these problems.

I noticed an issue with how new homeowners address problems in their houses, so in my free time, I decided to design a solution.

This all started with the question, 'How might we speed up and simplify the process of fixing issues for the homeowner.'

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An idea — A better way to manage and get issues in newly built homes fixed.

The back story I was at my friend’s place, a lovely new-build home. They were excitedly giving me a tour, showing me all the boxes they’ve yet to unpack, and talking about the highs …
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A home owners journey to reporting snags

After conducting research online, understanding how new homeowners deal with snags and the time and effort it takes to book a tradesperson, I thought it would be best to map out the current process. …

Chris Steel | Senior Product Designer